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Payments Failing - Horse Genetics Game - Forum
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Payments Failing
  • I had recently signed up for a premium subscription, but the card I had on file got canceled for fraud prevention and my subscription lapsed because I forgot to change the payment method. I've been trying to purchase the subscription again and my payment keeps coming up with a error message. I've tried multiple cards on their own and I set up a paypal account and entered the card through there and it still didn't work. Is anyone else having this issue? (And the card I'm using is one I've been using successfully in everyday life, and I've entered the info in multiple times checking for errors, so I don't believe that's the issue.) Thanks for the help!
  • Can you please private message the error to me (screenshot is even better)? It is presumably failing on Paypal's end so there may not be anything I can do on my end but I can see if I notice anything.
    Post edited by Ammit at 2025-11-09 23:17:14
    Need to contact me? Read this first.

    I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )

    she/her


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